From time to time everybody finds themselves in a situation where they need support from the developer for a problem they are having with an application, design, or service. When this happens there are some things that should we should keep in mind so that we can get the best possible support.
I have taken the time to compile a list of things that I have learned as a customer looking for support (some of these things I had to learn the hard way) and also as a developer (the one providing the support)
1. When needing support please visit the developers website to see if they have a "Support" section that may address the problem you are having.
I have found that many times if I am having a problem then someone else has already had the same problem and most of the time the developer has already been made aware of it and has either provided a solution or is working on a solution.
2. If there is nothing on the website about the particular problem you are having then look for the "Contact" page of the website. Sometimes there will even be a special page set up for support requests, if this is the case then make sure that you use this e-mail. If the developer has set-up a special e-mail account for support requests then it is likely that he has a reason and will probably only check that e-mail for support requests.
3. When filling out the form for support you need to be as specific as possible.
Examples:
If the developer has several products on their website then you will need to specify what product you are talking about
If your problem is with the way your website is displaying while using a "design" or "theme" from the developer then you should include the url of the website in question